At SPX Infra, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Return Policy outlines the conditions and process for returning items.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is returned within 7 days from the date of purchase.

  • The item is in its original condition, unused, and in the original packaging.

  • Proof of purchase (receipt or invoice) is provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or special-order products.

  • Items damaged due to misuse, improper handling, or wear and tear.

  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer support team at info@spxinfra.com/+ 91 95142 69000 with your order details and reason for return.

  2. Return Authorization: Upon approval, you will receive a return authorization number and instructions on how to proceed.

  3. Ship the Item: Pack the item securely, include proof of purchase, and ship it to the address provided by our team.

4. Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund.

  • If return and refund is approved approved, you’ll be automatically credited on your original payment method within 7-14 business days.

  • Shipping charges, if applicable, are non-refundable unless the return is due to a product defect or error on our part.

5. Exchanges

If you wish to exchange an item for a different size, model, or product, please contact us. Exchanges are subject to availability and must meet the same conditions as returns.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

7. Cancellation Policy

Orders can be canceled before they are shipped. Once shipped, the return process must be followed.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us:

Email: spxinfra@gmail.com

Phone: + 91 95142 69000, +91 95140 69000

Address: 22, Samuel Nagar, Part 1, Chettimedu, Vadaperumbakkam, Chennai