1. Introduction
At SPX Infra, we are committed to providing reliable and efficient delivery of our hardware and related products to our valued customers. Our shipping policy outlines the terms and conditions for the delivery of orders placed with us.
2. Shipping Areas
We currently ship products within India. For international shipping requests, please contact us directly at info@spxinfra.com or spxinfra@gmail.com for more information.
3. Shipping Methods and Charges
Standard Shipping: Orders are processed within 1-2 business days and typically delivered within 5-7 business days, depending on the destination.
Express Shipping: Expedited delivery options are available on request. Charges may vary based on the size and weight of the shipment.
Shipping charges will be calculated and displayed at checkout, based on the order’s weight, dimensions, and destination.
4. Order Processing
Orders placed before 2:00 PM (IST) will be processed on the same business day.
Orders placed after 2:00 PM (IST) or on weekends/holidays will be processed on the next business day.
5. Delivery Timeline
Delivery times vary based on the shipping method selected and the delivery location. We strive to meet the estimated delivery timelines; however, delays may occur due to unforeseen circumstances such as weather, strikes, or logistical challenges.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our courier partner’s website.
7. Delivery Policy
All orders must be received by the intended recipient. In the case of non-delivery due to incorrect address details, additional charges may apply for redelivery.
Please inspect the package upon delivery. If you notice any damage or tampering, notify us immediately.
8. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy available on our website or contact us directly.
9. Customer Support
For any shipping-related inquiries, please contact our customer support team:
Tel: +91 95142 69000 / +91 95140 69000
Email: info@spxinfra.com, spxinfra@gmail.com